CRYO-SUPPORT

Expert Installation and
Unmatched Operational Support

Ensure peak performance and reliability with our comprehensive installation and operational support services. From setup to maintenance, we’ve got you covered every step of the way.

CRYO-SUPPORT

Professional Installation & Training Services

Ensure seamless integration and optimal performance with our expert installation services. With meticulous attention to detail and a commitment to excellence, we guarantee a smooth start for your cryogenic equipment.

Site Assesment

Comprehensive Site Assessment

A thorough evaluation of your facility to ensure optimal equipment placement and integration.

Installation

Professional Installation

Expert assembly and setup of your cryogenic equipment for seamless and efficient operation.

Presentation

Advanced Training

In-depth training sessions to equip your team with the skills needed for advanced system operation and maintenance.

OPERATIONAL SUPPORT

Dependability You Can Trust

 

Maintenance Programs
  • First maintenance at 8,000 hours (approximately two years), made simple and cost-effective with our user-friendly GM technology.
  • Scheduled and preventive maintenance to minimize downtime and extend equipment life, keeping costs low.
Emergency & Technical Support
  • 24/7 emergency response for critical issues.
  • Direct access to experienced technicians via phone, email, or live chat.
  • Remote diagnostics and troubleshooting.
Performance Monitoring
  • Regular assessments and optimization recommendations.
Parts and Repairs
  • Genuine parts available for repairs and replacements.
  • Quick turnaround times for all repairs.

Emergency Call

DOCUMENTATION & RESOURCES

User Manuals & Installation Guides

Information

Detailed user manuals for
operation and maintenance

Get the Manuals

Install Guide

Step-by-step
installation guides

Get the Guides

TROUBLESHOOTING

Troubleshooting Tips for Cryogenic Systems

Check Power Supply:

  • Ensure the system is properly connected to the power source with no electrical issues.
  • Verify the phase order of the power supply to ensure correct operation.

Inspect External Chiller (If System is Water-Cooled):

  • Confirm that the chiller refrigerant (IMTEK brand chillers use R-410A) is at the appropriate level.
  • Verify that the chiller is receiving power; the display should indicate "OFF" when the CNP is not operational, as the CNP automates the chiller's activation.
  • Check the water level in the chiller tank and ensure the cooling water flow rate is adequate.
  • Inspect the circulation pump for possible failure.
  • Check the water pressure gauge at the back of the chiller. If the pressure is "0 bar" (nominal value around 2 bar), check the water circulation pump and the water level in the chiller tank.
  • Release any trapped air in the water line or pump if necessary.
  • Ensure the ambient temperature is below 50°C for optimal chiller operation.
  • Verify the chiller compressor is not seizing or choking regularly during operation. If issues persist, contact IMTEK Cryogenics.

Check for Leaks:

  • Inspect the system for any signs of air or water leaks, or damage in the cooling or air intake lines.

Helium Compressor Check:

  • Ensure the helium compressor is powered and not overheating. The inlet temperature should be below 21°C.
  • Verify the static helium pressure, which should be at least 220 psig for all models.

Air Compressor Check:

  • Listen for unusual noises which may indicate a problem with the motor or internal components.
  • Inspect the capacitor for any signs of burning or damage. A faulty capacitor can prevent the compressor from starting or running properly.
  • Ensure the cooling fan is working properly to prevent overheating. If the compressor is overheating, it may shut down or reduce efficiency.
  • Check the air pressure gauge on the PLC screen to ensure the compressor is generating the correct pressure. If the pressure is low, there may be an issue with the compressor or a leak in the system. If the air compressor can not build enough pressure, call IMTEK Cryogenics.

If the cooling issue persists, contact IMTEK Cryogenics Service for in-depth support.

Power Issues:

  • Inspect the voltage regulator on the electrical panel of the CNP to confirm there are no power fluctuations or interruptions affecting the system.

Overheating:

  • Check if the system is overheating and ensure all cooling mechanisms are functioning correctly.

Emergency STOP Button Activation:

  • Switch on the button after the emergency situation has been resolved. Avoid unnecessary use. Turn off the system using the CNP main breaker and switch it on again once the emergency situation is fully addressed.

If the shutdown issue persists, contact IMTEK Cryogenics Service for in-depth support.

Loose Components:

  • Inspect the system for any loose or improperly secured components.

Imbalance:

  • Ensure the system is balanced and no parts are causing excessive vibration.

Worn Parts:

  • Replace any worn or damaged parts that could be causing noise or vibration.

If the excessive noise or vibration issue persists, contact IMTEK Cryogenics Service for in-depth support.

Refer to User Manual:

  • Consult the user manual for specific error codes and recommended actions.

Reset System:

  • Try resetting the system according to the instructions in the user manual.

Contact Support:

  • If the issue persists, contact technical support for further assistance.

If the alarm or error code issue persists, contact IMTEK Cryogenics Service for in-depth support.

FAQS

Frequently Asked Questions and Answers

Regular maintenance should be performed every 8,000 hours (approximately two years) to ensure optimal performance. Refer to the user manual for specific maintenance schedules.

Site requirements include sufficient space for the equipment, proper ventilation, climate-controlled operation temperature, and appropriate electrical connections. Detailed requirements can be found in the user manual or by contacting our support team.

Yes, every single component, including the dewar and air compressor, is internal up to the CNP60 model. This comprehensive internal design ensures enhanced safety, compactness, and ease of maintenance. For larger industrial models (CNP120 and above), an external air compressor and chiller is needed to handle higher production capacities and heat loads efficiently.

Systems can be cooled via air or water. Water-cooled versions have higher capacity and are recommended from the CNP40 model and up. An external chiller provides more efficient cooling and can handle higher heat loads, ensuring better performance and longevity of the system.

Yes, we provide comprehensive consulting services for all your needs, including setting up automated filling networks. Our Cryo-Consulting team can assist you with designing and implementing automated dispersion systems tailored to your specific requirements. For more details, please visit our Cryo-Consulting page.

The system comes with a one-year warranty, which can be extended to two years if our installation services are purchased. For detailed warranty information, please refer to the warranty document.

Yes, a 1.5-meter transfer hose is included with all systems. We also offer options to extend the hose length to meet specific customer requirements.

Contact us to receive a link to the secure page where you can download the necessary documents.

You can reach our technical support team via phone or email.

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